Refund policy

Returns and Exchanges

 

Life by Crystals will not accept returns based on change of mind or crystal characteristics.

Not one crystal is the same, and they are defined by their uniqueness.  There may be fracture cracks, small caves or holes.  This is the awe of Mother Nature that she has created each piece special for you.

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Each item purchased from Life by Crystals are carefully packed in ethically sourced material.  Each item is inspected before being packed and sent directly to you.

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On the rare occasion that damage occurs on transit, please contact us within 7 days of receiving your parcel

 

For breakages and all other requests, please email info@lifebycyrstals.com.au with your order number and a photo of your purchase along with your query.

 

Refund will be issued on a case by case basis, once we receive the returned item the refund process will begin within 7-10 business days. Please note that refund of postage is on a case by case bases.